Terms and Conditions

Pricing and Payment

a. The prices to be paid by the Customer to Shropshire 3D Print Ltd for the Products are to be Shropshire 3D Print Ltd’s list prices as notified to the Customer by Shropshire 3D Print Ltd from time to time. Shropshire 3D Print Ltd price lists do not constitute an offer.

b. Shropshire 3D Print Ltd shall give the Customer reasonable notice of any rises in the prices for the Products.

c. The Customer shall pay the full amount invoiced to it by Shropshire 3D Print Ltd by the Due Date.

d. Neither party may withhold payment of any amount due to the other because of any set-off, counter-claim, abatement, or other similar deduction.

e. All prices are exclusive of any applicable value-added tax, which the Customer shall be additionally liable to pay to Shropshire 3D Print Ltd.

f. Accounts for Products are payable at the following postal address:

Shropshire 3D Print Ltd , Greenhay, Cockshutt, Ellesmere, Shropshire, SY12 0JQ

g. Until a credit account is established, all business with the Customer is on a cash basis unless otherwise agreed.

h. Non-payment by the Due Date entitles Shropshire 3D Print Ltd to cancel the Contract or to suspend deliveries without further notice.

i. While both parties will try to ensure that all prices inserted into purchase orders are accurate, it is understood that errors may occur. If after the placing of the purchase order either of the parties discover that there is an error in the price of the Products ordered, Shropshire 3D Print Ltd may change the purchase order to reflect the correct price and such difference in price shall become payable.

FREE Demonstrations

We offer FREE demonstrations to schools and businesses, and these demonstrations will include:


  • MakerBot 3D printer set-up
  • Build plate levelling
  • Smart Extruder fitting
  • MakerBot EcoSystem demonstration including MakerBot Desktop; MakerBot PrintShop; MakerBot Mobile; MakerBot Thingiverse;
  • File import
  • Makerbot Desktop slicing
  • 3D Print Output
  • 3D Printing Q & A session


FREE demonstrations to schools and businesses normally take approx. 2 hours excluding travel time packing and unpacking We reserve the right to charge at our Day rate for anything beyond the that included in a demonstration as described above:


a. Products supplied by Shropshire 3D print Ltd are delivered at the risk of Shropshire 3D Print Ltd, unless the Customer stipulates a special method of delivery, in which event Products are delivered at the risk of the Customer and an extra charge may be made for delivery.

b. Any stated delivery date constitutes only a warranty by Shropshire 3D Print Ltd to use reasonable endeavours to effect delivery by or about that date. No liability will be accepted by Shropshire 3D Print Ltd for failure to meet delivery dates, however caused.

c. In any event, any liability for loss or damage in the course of delivery shall in all circumstances whatsoever be limited (at the option of Shropshire 3D Print Ltd) to the repair or replacement of the Products concerned or to the crediting of the Customer with the invoice value of such Products.

d. In the event of damage, the Customer must advise Shropshire 3D Print Ltd of any such damage, within 48 hours of delivery. No claim for damage will be allowed if advice is beyond this time limit.

e.Parts or items within an order which are on back-order from the manufacturer will be delivered seperately, unless specifically instructed by the customer

Returns procedure

All returns to Shropshire 3D Print Ltd can only be processed using Shropshire 3D Print Ltd’s Online returns facility. It is not possible to initiate returns over the telephone or by email. Product may only be returned to Shropshire 3D Print Ltd after first obtaining Shropshire 3D Print Ltd’s agreement to do so. This agreement can only be initiated using Shropshire 3D Print Ltd’s Online returns facility. Whenever Shropshire 3D Print Ltd agrees to accept goods for return, it will do so by issuing a Return Merchandise Authorization(RMA) number/authorisation by email. Shropshire 3D Print Ltd drivers or its delivery carriers are not authorised to collect Products for return without an appropriate reference number and any items received at Shropshire 3D Print Ltd’s warehouses that do not clearly display an authorised RMA number, will be rejected. All returns must be completed within 10 working days of the issue of an RMA number.

Dead on arrival (DOA) Replacements

Any product that has been received by an end-user and deemed to be nonworking or faulty, within 10 days from date of end-user invoice, is deemed to be DOA. Provided the defect is confirmed by Shropshire 3D Print Ltd technical support and the end-user proof of purchase date is supplied, such products will be replaced for a new unit, stocks permitting or for a purchase price credit, where stocks are no longer available. Any products exceeding this 10 day period and/or that were originally purchased from Shropshire 3D Print Ltd over a period greater than 6 months (hardware) or 12 months (software) will not qualify for replacement or credit and will fall under the standard warranty terms and conditions of the manufacturer

Damaged goods

Any products received visibly damaged must be notified, in writing or via-email, to Shropshire 3D Print Ltd within 48 hours of receipt. All such units will be replaced provided the damage was incurred prior to receipt by either the Customer or the Customer’s carrier.

Receiving errors

Receipts of incorrect shipments must be notified, in writing or via e-mail, to Shropshire 3D Print Ltd within 5 working days of Shropshire 3D Print Ltd invoice date. All such disputes will be resolved through arbitration using all the information available at that time e.g. proof of delivery. Undamaged, non-defective goods

Generally, non–defective, undamaged goods will only be accepted back where they have not been supplied to order. In exceptional circumstances, Shropshire 3D Print Ltd may allow the return of certain non–defective goods. Although this type of return does not represent a contractual right of the customer, such returns will be on a case-by-case basis and will be subject to a re-stocking fee of £25 or 10% of the value of the product, whichever is greater. The re-stocking fee also applies to software Letters of Destruction (LOD’s) All non–defective returns will only be accepted for goods that are received at Shropshire 3D Print Ltd’s warehouses in a pristine condition – i.e. undamaged, unmarked, unopened and together with any accessories or cables as originally supplied. The Customer is entirely responsible for the transportation and packaging of such goods

Title and Risk

a. Until full payment has been received by Shropshire 3D Print Ltd for the Products supplied by Shropshire 3D Print Ltd to the Customer ownership of the Products shall remain in Shropshire 3D Print Ltd.

b. Until title to the Products has passed to the Customer, the Customer shall:

i. store the Products separately from all other goods held by the Customer and in such a way that they can be readily identified as being the property of Shropshire 3D Print Ltd, and at all times in accordance with Shropshire 3D Print Ltd’s recommendations;

ii. not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

iii. maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

iv. subject to (v) and (vi) below, the Customer shall be at liberty in its own name (but not on behalf of or in the name of Shropshire 3D Print Ltd) to sell the Products in the ordinary course of business, on the basis that the proceeds of sale shall be the property of and held on trust for Shropshire 3D Print Ltd;

v. Shropshire 3D Print Ltd may at any time suspend or revoke the Customer’s power of sale by notice to the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to Shropshire 3D Print Ltd or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed by the Customer in favour of Shropshire 3D Print Ltd is dishonoured on presentation for payment;

vi. the Customer’s power of sale shall automatically come to an end if a Receiver is appointed over any of the assets or the undertaking of the Customer or a Winding Up Order is made against the Customer or the Customer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;

vii. upon revocation or determination of the Customer’s power of sale under (v) or (vi), the Customer shall place the Products at the disposal of Shropshire 3D Print Ltd, which shall be entitled to enter upon any premises of the Customer for the purpose of removing such Products from the premises. Where payment is made by cheque, Shropshire 3D Print Ltd shall not be deemed to have received payment until the cheque has been cleared. Notwithstanding the foregoing, risk in the Products shall pass to the Customer on delivery except where the Customer requires a special method of shipment in which case risk shall pass to the Customer when the Products leave Shropshire 3D Print Ltd premises.

Product information

The Customer shall ensure that any safety information of whatever kind provided by Shropshire 3D Print Ltd or the manufacturer in relation to the Products supplied is passed, where the Products are supplied for use at work, to the Customer’s employees or, where the Products are supplied for resale to the subsequent purchaser the Customer shall not alter, mask or remove any such safety information from the Products.

The Waste Electrical and Electronic Equipment Directive 2007 Directive 2002/96/EC places a legal and financial responsibility on either the producer or the end user of electrical and electronic equipment to cover the costs relating to the appropriate treatment of the aforementioned equipment when it becomes waste. By agreeing to these terms and conditions, the Customer accepts responsibility for the treatment and recovery obligations sold to it, in accordance with Directive 2002/96/EC and absolves Shropshire 3D Print Ltd of any associated responsibilities.


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