Privacy Policy

This privacy policy sets out how Shropshire 3D Print Ltd uses and protects any information that you give Shropshire 3D Print Ltd when you use this website. Shropshire 3D Print Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shropshire 3D Print Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Protecting Our Customers

Consent and changes to this Privacy Policy

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website

Contact Details

If you would like to contact us with any queries or comments regarding our privacy policy, please send an email or write to:

The Data Protection Officer, Shropshire 3D Print Ltd, Belmont House, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

email [email protected]

telephone 0843 886 7707

What we collect

We may collect the following information:

  • Full Name
  • Contact information including email address and telephone
  • Demographic information such as postcode, preferences and interests
  • Organisation and Job Title
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

If you subcribe to our Newsletter, yourdetails are not shared with any other organisation and is kept until you opt out from the Newsletter.

Who holds your information

Your information will be held by Shropshire 3D Print Ltd a company registered in England (Company No. 9146651) and our registered office is at Belmont House, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

If you have purchased a product, your information is also shared with our Data processors like distributors and couriers for the purposes of order processing and correct delivery.

If our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • To administer and maintain our records;
    • To ensure that our service continues to be the most appropriate service for your needs and that content from our website is presented in the most effective manner for you and your computer;
    • To verify your identity and to respond to any query that you may raise with us; and to fulfil any contractual obligations we have with you.
    • We reserve the right to send all customers of our services email communications from time to time regarding updates and changes to our services and any technical, administrative and legal notices important to our website which we consider essential to you the customer.
    • If you have opted to do so, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests


    • We may use your data to provide you with information about our services or products which may be of interest to you and we may contact you about these by  email post or telephone. If you no longer want us to use your details in this way please let us know by emailing [email protected] at any time.
    • If you subcribe to our Newsletter, your details are not shared with any other organisation and is kept until you opt out from recieving the Newsletter.

Other purposes:

  • We may disclose information to subsidiary companies or to a Court, regulatory body or law enforcement agency;
  • Your Credit Application Information will be used to help us determine whether or not to grant you a credit facility with us. In addition we may use your Payment Information to determine your credit worthiness and in the process of such determination we may make such Payment Information available to banks and credit agencies. If you complete a credit application form then we will make searches with a credit reference agency in order to determine whether or not to grant you a credit facility. We will make searches both in respect of your Company and its directors. We therefore collect the information that you submit on the credit application form and we will keep a copy of the search results from the credit reference agency.
  • We will share your Payment Information with banks in order to enable transactions to be completed.
  • We will share your information with distributors or couriers to ensure any goods you have ordered from us are delivered in a timely fashion.
  • The period of use of the personal data supplied by you will not be longer than necessary in order to fufill our contractual obligations; support your purchase and update you about the specific product. Data will only be held on a lawful basis to fulfil our contractual obligations, and the requirements of HMRC and accounting records under UK law.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If any of the information that you have provided to us changes, for example if you change your email address or other contact details or if you wish to cancel your registration with us, please let us know the correct details by sending an email to us or writing to us

We are committed to protecting the security of your personal information [and Payment Information]. We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security.

to comply with General Data Protection Regulations, your data is help encrypted, and access is password protected.

We have taken all reasonable measures to ensure that all Data Processors - whether Manufacturers, Distributors; Couriers or Credit agencies are GDPR compliant before we share your information with them.

However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and to allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

This website also uses transparent .GIF files, to help manage online advertising. These files enable us to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie is placed by us, or by another advertiser who works with us. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, email address or other contact details. For more information about this including information about how to opt out of these technologies please contact us. Please note that our advertisers and sellers may also use cookies, over which we have no control. Advertisers, sellers and other third party websites which are linked to this site may process your personal data in accordance with their own policies and procedures.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, lwe wil answer your specific query and your data will not be used by anybody for direct marketing purposes
  • We will write to you for your permission to opt-in to receiving any information about related products or products or services which might be of interest.
  • If you contact us by telephone or in writing, we may keep a record of that correspondence or phone call.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
  • In addition, we may receive your personal information from our direct marketing activities.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. or the newer legislation the General Data protection Regulation (GDPR) A small fee may be payable as prescribed by legislation.

If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your Rights

You may have certain rights under the Data Protection Act and GDPR  in relation to the information that we hold about you. These rights include the rights set out below:

You are entitled to have access to your personal data.

You may request by writing to us (at the address given above), details of your information which we hold and the purposes for which it is held.

We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998 or GDPR ) for this information.

You are entitled to request that we stop using information about you for the purpose of direct marketing (i.e. the communication to you (by whatever means) of any advertising or marketing material)

You are entitled to require us to ensure that no decision taken by or on behalf of us and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct;You are entitled to require a correction of errors in the personal information held about you.

If we disagree that information is inaccurate you are entitled to apply to appeal and to ask the court for an order that such erroneous information be rectified, blocked, destroyed,or erased.

The GDPR includes the following rights for individuals:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including
  • profiling.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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