FELIXcare – Warranty & Service plan

FELIXcare – Warranty & Service plan
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FELIXcare – Warranty & Service plan


Standard warranty & services


Every newly purchased FELIX 3D printers comes with a 12-month warranty and 60 days of 3D printer technical support. The technical support covers any technical questions related to your FELIX 3D printer.


Extend your Standard cover to Two or Three years with the FELIXcare – Warranty & Service plan


What is covered by the FELIXcare plan?



  • Warranty non-wearable: electronics, motors, build plates etc.

  • Coverage of the costs of replacement parts and labour for repairs at our facility or at a licenced reseller.

  • Unlimited technical support.

  • Shipment within your own country.


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Description

Details

FELIXcare – Warranty & Service plan

Experience the benefits of carefree 3D printing! – Add unlimited tech support and the extended warranty services to your FELIX 3D printer. Our support team is ready to answer any question related to your FELIX 3D printer within 24 hours (business days). In case of technical issues the extended warranty will cover the costs for repair or replacement of non-wearable parts. The additional warranty and support services give you carefree benefits next to the 1 year standard warranty.

Standard warranty & services

Every newly purchased FELIX 3D printers comes with a 12-month warranty and 60 days of 3D printer technical support. The technical support covers any technical questions related to your FELIX 3D printer.

Additional warranty & services features

In addition to the standard warranty, to ensure most of your time with your 3D printing goes to actual printing and innovating, we offer you a selection of additional services.

  • Unlimited 3D printer technical support.
  • Response within 24 hours during business days. Response within 48 hours during weekends.
  • Support via phone, Skype, live chat, or email.
  • Free replacement of failed non-wearable parts.
  • No labour costs for repair at FELIXprinters or at a licenced reseller.

Additional warranty & services

The FELIXcare plan covers unlimited 3D printer tech support till the additional warranty plan ends. The FELIXcare plan also covers the cost of replacement parts and labour for repairs at our facility or at a licenced reseller. The FELIXcare plans extends the warranty and technical support for the period specified. This is in addition to the 12 months warranty and 60 days of technical support that comes with the printer.

Warranty Year 1 (standard) Year 2 (additional 2nd year) Year 3 (additional 3rd year)

Technical Support 60 days (additional 10 months) Years 2 (additional 2nd year) Year 3 (additional 3rd year)

Legend

Standard Warranty & Support

Additional FELIXcare

 

 Warranty

Year 1 (standard)

Year 2 (additional 2nd year)

Year 3 (additional 3rd year)

 

 Technical Support

60 days

(additional 10 months)

Years 2 (additional 2nd year)

Year 3 (additional 3rd year)

 

Costs (per 3D printer)

  1. 1 year additional FELIXcare - £ 375.99*
  2. 2 years additional FELIXcare - £ 736.99*

*subject price rises to Euro currency conversion and correct at time of print

What is covered by the FELIXcare plan?

  • Warranty non-wearable: electronics, motors, build plates etc.
  • Coverage of the costs of replacement parts and labour for repairs at our facility or at a licenced reseller.
  • Unlimited technical support.
  • Shipment within your own country.
  • Any damage to your device or malfunction of your device that is the result of unrecommended use or use outside of specific instructions given by a FELIXprinters representative.
  • Wearable parts such as hot-ends and kapton sheets.
  • Filaments
  • Shipment overseas
  • New packaging

What is excluded from the FELIXcare plan?

Additional

If you do not have FELIXcare and are not currently under warranty you can still submit a ticket free of charge and we will reach out you as soon as possible. If after going through our general troubleshooting process it is determined you need a service or repair you will be asked to cover the cost of parts or shipping

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